License for A330 purchased but not received

[mrdudez]

On June 26, i bought, for the first time, directly from the site, a license for the HeadWind A330; the ones i already have i have purchased from SimMarket. Until now, i did not receive my serial number to activate the product, am i  missing something here?
I have sent an email to Matthew, but still no response.

Thank you

Edit - Purchase was made on June 25, not 26.

[Matthew King]

Hey sir!

I suspected you missed this portion:

This option can take anywhere between 24-to-48 hours…usually A LOT less.
This option is a manual process requiring me to generate a key and email to you, which is why it can take up to 48-hours

No worries, I went ahead and issued a full refund.

Matt

[mrdudez]

Hi Matthew, not at all, i waited that time. Purchase was made on June 25 as shown bellow. I believe you received a copy since i sent you. I did not ask for refund, just wanted my key as i have most of FSFO keys for my favorite planes and like i said, this was my first purchase on the actual site. Anyway, i like the products i have been using so far, so i guess i will purchase trough SimMarket, since i cannot ask why it´s taking more than 48 hours to receive the key buying directly from the site. But, please, don´t do this, don´t blame costumers for your own mistakes. I did not miss anything, you did.

Cheers

Please use Google translator if needed, it´s in Portuguese. xxxxxxxxxx are to protect my privacy, home address etc..


Você enviou um pagamento de $11,13 USD para Matthew King ([e-mail])
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ID da transação
4LW17238F4294434E


Data da transação
25/06/2023 21:22:27 GMT-07:00

Vendedor
Matthew King
[e-mail]


Instruções ao vendedor
Você não inseriu instruções.

Endereço de entrega

Carlos Falcao
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Detalhes do frete
O vendedor ainda não forneceu os detalhes do frete.
Descrição Preço unitário Qtde. Valor
FSFO 330
MSFS Supported Aircraft:: HEADWIND A330 $10,50 USD 1 $10,50 USD
Subtotal $10,50 USD
Imposto $0,63
Total $11,13 USD
Pagamento $11,13 USD
Esta cobrança aparecerá na fatura do seu cartão de crédito como "PAYPAL *KINGM56"
Pagamento enviado para [e-mail]
Meios de pagamento usados (total):
Visa x-0016 R$56,02
Tarifa de conversão do PayPal: 1 BRL = 0,198685 USD
Convertido de: R$56,02
Convertido para: $11,13 USD